Frequently Asked Questions (FAQ's)

1. What kind of fabric do you use?

2. Do you sell linens made of cotton or polyester?

3. How long does it take to ship an order?

4. What is your return policy?

5. Does linen fabric shrink after washing?

6. What payment methods does Linen Linen accept?

7. Can you make a fitted sheet with a deeper pocket to fit my non-standard pillow- top mattress?

8. Can you make linens of sizes other than shown on your site?

10. What care do you recommend for linen linens?

11. Can you send me fabric samples?

12. Do you have a store where I can buy your products?

13. Do you have minimum purchase requirement?

14. Can I pick up my order in the store?

 

1. What kind of fabric do you use?

A: We use only 100% linen fabric. The fabric is color fast. For bedskirts tops, which are hidden between a box and a mattress and don't normally come into contact with the human body, cotton/polyester blend is used.

 

2. Do you sell linens made of cotton?

A: No. We sell only 100% linen bedding. The only case when cotton/polyester fabric is used is for the top of bed skirts, which stays under the mattress and doesn't come in contact with the body.

 

3. How long does it take to ship an order?

A: In general, it takes up to 3 weeks from the day the order made till the product is shipped. We keep in stock some popular colours and sizes, and in this case we can send you the order earlier. Email us to find out if your size is in stock. We will send you emails informing you of each step of processing your order.

 

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4. What is your return policy?

A: If you are not fully satisfied with an item then you may return within 30 days from the date of receiving the order. The product should be returned (postage paid by the customer) in unused condition and in the original packaging for a refund. Refund will be issued only for the actual cost of products. Any Customs duty fees or postage paid by the customer are not subject to refund. Please email us first to get a Return Authorization Number.

 

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5. Does linen fabric shrink after washing?

A: Yes, it does, and significantly. As a natural fiber, linen shrinks after washing in hot water. To accommodate shrinkage, we make our linens oversized, so they become nominal size after 1-3 washings in hot water.

 

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6. What payment methods does Linen Linen use?

 

A: Payment can be made:

 

1. Online: when you have finished selecting products and are ready to pay for the order, you will be transferred to a secure PayPal portal. There you can pay by credit card (Visa, MasterCard, American Express etc.) or through your PayPal account, if you have one. You don't need to have a PayPal account to make a payment by credit card. You can visit www.paypal.com to learn more about PayPal.

 

2. By mail: you can mail us a money order, personal check or sertified check in Canadian or US dollars. Product will be sent after the funds are cleared.

 

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7. Can you make a fitted sheet with a deeper pocket to fit my non-standard pillow-top mattress?

A: Yes, we can. Please send us an email with your mattress depth. The cost might increase slightly versus standard sizes because more fabric is required.

Our regular sheets fit mattresses up to 14 inches deep, and extra deep sheets fit mattresses up to 18 inches. Both have plenty of fabric for tuck-in under the mattress.

 

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8. Can you make linens of other sizes which are not shown on your site?

A: Yes, we can. Please email or call us with your bedding dimensions (e.g. the mattress width, length and depth), and we will provide you with cost and timing estimates. Please note that in this case providing correct measurements is your responsibility, and we will make linens based on dimensions provided by you.

 

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10. What care do you recommend for linen linens?

A: We use robust and colourfast fabric for our products. Our fabric can withstand really hot water - it even can be boiled if required. But home washing machine hot temperature is enough to clean the fabric. Care instructions are shown here. Each product has a label with care instructions.

 

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11. Can I get some fabric swatches?

Yes. You can go to Fabric Squares & Swatches page, and get swatches for $0.01 a piece plus shipping. We will send the swatches the next business day.

 

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12. Do you have a store where I can buy your products?

No, we don't have a retail store. We try to keep our prices low by making our products online only.

 

 

13. Do you have minimum purchase requirements?

No, there is no minimum purchase requirement.

 

14. Can I pick my order in the store?

Yes, you can pick your order at our Toronto location.

In this case make your order online, send us a note with your order or by email that you intend to pick up the order. When the order is ready, we will email you to arrange the time for pick up (any time is available by appointment, Monday to Saturday) and will refund you the shipping cost through PayPal after you pick up the order. Or you can send us an email before ordering and we will send you a PayPal invoice without shipping fee which can be paid by a credit card through PayPal.

 

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